(3)
58.
59.
60.
Service providers shall also exchange and compile customer information as required to
facilitate the production of telephone directories or the provision of directory services
in accordance with any regulations, rules or orders issued by the LTA.
Quality of Service
(1)
Service providers may be required to provide telecommunications services that meet
specific quality of service standards. These standards shall be developed by the LTA
in consultation with service providers and may be included in service provider
licences or established by regulation, rule or order of the LTA.
(2)
The LTA may amend, add or delete quality of service standards established pursuant
to Section 58 (1), following consultation with affected service providers.
(3)
Service providers shall also comply with any quality of service reporting or remedial
requirements established by regulations, rules or orders published by the LTA.
Access to Customer Premises
(1)
The service obligations of service providers described in this Part X shall extend to the
installation, operation, maintenance and repair of all telecommunications facilities that
are owned or provided by the service provider and located on the customer’s premises.
(2)
A service provider shall have the right to enter a customer’s premises or property if its
telecommunications facilities are located on the customer’s premises, subject to the
following conditions:
(a)
the service provider has given the customer notice that is reasonable in the
circumstances;
(b)
the service provider dispatches only properly identified and qualified
personnel; and
(c)
the service provider has received the consent of the customer for such access.
Liability, Refunds and Damages
The LTA may issue regulations, rules or orders regarding the liability of service providers to
customer, and related refund, credit or limitation of liability provisions. Alternatively, these
provisions may be considered by the LTA in the course of approving terms of service
pursuant to Section 55
.
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