(4)
56.
Information on Terms of Service
(1)
57.
The LTA may issue an order discontinuing the requirement for a service provider to
submit draft terms of service to the LTA for approval where it determines that its
approval is no longer required to protect the interests of customers.
Each Service Provider shall publish the following information on its website:
(a)
the current version of any approved terms of service or other standard
customer terms;
(b)
all of its tariffs, rates and charges for any equipment or services, including all
approved tariffs and proposed tariffs or tariff changes which have been filed
with the LTA in accordance with Section 42 (1);
(c)
the official web site address and other contact information for the LTA,
together with a clear statement that the service provider is regulated by the
LTA under this Act and that customers and other service providers may
contact the LTA if they are unable to resolve disputes with the service
provider; and
(d)
an easy to follow navigation system that allows a customer to locate the
above information.
(2)
Service providers shall also maintain current paper copies of the information described
in Section 56 (1) at all business offices. The information shall be made available for
public inspection, without charge, during normal business hours.
(3)
If required by an order of the LTA, a service provider shall include the current version
of its terms of service or other standard customer terms, a reference to copies of its
tariffs, rates and charges being available for review at its business offices and the
information described in Section 56 (1)(c) in the introductory pages to every telephone
directory published by it or on its behalf.
(4)
Service providers shall provide, upon request and at a reasonable charge, paper copies
of their terms of service, and all applicable tariffs, rates and charges to any customer
who requests them.
Telephone Directories
(1)
The LTA may issue regulations, rules or orders requiring service providers to provide
customers with a telephone directory and access to directory services.
(2)
Service providers shall provide customers with a telephone directory and access to
directory services in accordance with any regulations, rules or orders issued by the
LTA.
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