Electronic and Postal Communications (Quality of Service)
G.N. No. 416 (contd)
“quality of service” means the collective effect of service
performances which determine the degree of satisfaction of a
user of the service ;
“repeat fault percentage” means the ratio as percentage of repeat
faults to the total number of faults in the month;
“service cover period” means the time agreed that the services shall
be operated to the defined performance standard;
“time consistent busy hour” means the one hour period starting at the
same time of each day for which the average traffic of the
resource group concerned is greatest over the days under
consideration;
“time to connect call” means time between pressing the send button
and receiving a ring tone;
“time to confirm instruction to connect” means the maximum time
from initiating the call set up command to when this is
acknowledged to the user;
“time to release call” means the maximum time from initiating the
disconnect call command until this command is passed on to
the destination network;
“time to alert mobile set” means the maximum time from when the
public land mobile network receives a call for a mobile set
assumed to be within the (coverage area) until the mobile set
indicates that a call has been received.
PART II
POSTAL, CONTENT AND ELECTRONIC COMMUNICATIONS SERVICE
LICENSEE OBLIGATIONS
Objective
of quality
of service
4. These regulations are intended to(a) create conditions for customer satisfaction by making
known the quality of service which the service provider is
required to provide and the user expecting to receive;
(b) measure quality of service provided by the service
provider from time to time and to compare them with the
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