Electronic and Postal Communications (Quality of Service)
G.N. No. 416 (contd)
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SIXTH SCHEDULE
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(Made under Regulations 13)
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QUALITY OF SERVICE PARAMETERS FOR CONTENT SERVICES
S/N
1
2
3
4
1
2
1
2
1
Parameter Description
Target Value
Service Availability/Reliability
Redunduncy facility for studio and transmitter
Changeover to alternative studio/transmitter
Changeover of presenters for succeeding programs
Colour bar for television or signal tune for radio in
case of failure
100%
≤ 5 minutes
≤ 30 seconds
≤ 3 minutes
Fault repair time
Maximum allowable outage time (service shall be
restored with apology)
Maximum allowable time to attend faulty customer
premises equipment (including STB, Antenna and
smart card).
**This applies to subscription services only)
Service Quality
Broadcasting seamless original program of
correspondent(s) live or recorded reports
Accoustically treated studio
≤ 24 Hrs
100%
100%
Complaints Resolution
Complaints resolution time effective the date from
complaint received by the content service provider
Dar es Salaam
29th December, 2011
≤ 5 minutes
≤ 24 Hrs
MAKAME M. MBARAWA
Minister for Communication,
Science and Technology
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