C 2630 2010 No.
Electronic Transactions
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the goods or services, through a simple method of cancellation, without
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incurring cost or further obligation; and
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(c) provide timely confirmation of any such cancellation.
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any charges related to a transaction in the following circumstances:
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(a) the transaction was not authorized by the consumer;
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(b) the goods or services delivered were materially different from those
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described by the service provider or vendor;
(c) the service provider or vendor failed to provide material information
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that could affect the decision about the goods or services;
(d) the goods or services were not delivered in the time specified, or under
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the conditions stated in the original offer; and
(e) there was no option for the consumer to cancel the transaction when
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(4) A service provider or vendor shall not hold the consumer liable for
the consumer acted in good faith.
Provided that under these circumstances, a service provider or vendor
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shall refund any payment(s) the consumer makes, including any
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reasonable costs the consumer incurred directly in the return of the
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goods in question to the vendor in good order and within a reasonable
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time.
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35.—(l) A service provider or vendor shall ensure confidentiality of all
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personal information collected from the consumer EXCEPT where the consent
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of the consumer is obtained or where the law demands disclosure.
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make it easily accessible to the consumer prior to the commencement of the
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contract and whenever personal information is either requested or collected.
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Information that shall be disclosed as part of the privacy policy includes the
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following:
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(a) the specific kinds and sources of information being collected and
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(2) A service provider or vendor shall make public its privacy policy and
maintained in an electronic form, purposes, usage and disclosure;
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(b) the choices available to a consumer regarding the collection, use and
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disclosure of their personal information, how they may exercise and change