the supplier to comply with subsection (5).
Cooling-off period
35. (1) Subject to subsection (5), a consumer is entitled to cancel without reason
and without penalty any transaction for the supply –
(a) of goods within seven days after the date of the receipt of the goods; or
(b) of services within seven days after the date of the conclusion of the agreement.
(2) The only charge that may be levied on the consumer is the direct cost of returning
the goods.
(3) If payment for the goods or services has been effected prior to a consumer exercising a right referred to in subsection (1), the consumer is entitled to a full refund of such
payment, which refund must be made within 30 days of the date of cancellation.
(4) This section is not construed as prejudicing the rights of a consumer provided for
in any other law.
(5) This section does not apply to an electronic transaction –
(a) for financial services, including but not limited to, investment services, insurance and reinsurance operations, banking services and operations relating to
dealings in securities;
(b) to goods and services sold by way of an auction;
(c) for the supply of foodstuffs, beverages or other goods intended for everyday
consumption supplied to the home, residence or workplace of the consumer;
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