Electronic and Postal Communications (Quality of Service)
G.N. No. 416 (contd)
norms so as to assess the level of performance; and
(c) protect the interest of consumers of postal, content and
electronic communications services.
Licensee
obligations
5. The postal, content and electronic communications
services provider shall insure the following that(a) performance of postal, content and electronic
communications services meet or exceed levels of
performance as set forth in these Regulations; and
(b) customers are provided with information to enable them
make informed decisions.
Complianc
e with
electronic
service
provider
obligations
6. In order to comply with regulation (4a), the electronic
communications services provider shall-
(a) establish measurement systems consistent with the
framework proposed by the Authority in consultation
with the stakeholders; and
(b) provide quarterly returns of measurement results for all
services to the Authority.
PART III
QUALITY OF SERVICES PARAMETERS
Services
related to
these
Regulatio
ns
7.
The quality of service parameters for the following
services are prescribed under these Regulations(i) PSTN Services;
(ii) Mobile telephone services;
(iii) International telephone services;
(iv) Internet services;
(v) Postal services;
(vi) Content services.
Quality of
service
for PSTN
8. The licensee providing Public Switched Telephone
Network services shall be required to meet targets on quality of
services parameters as specified in the First Schedule to these
Regulations.
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