Electronic and Postal Communications (Quality of Service)
G.N. No. 416 (contd)
to such customers simultaneously irrespective of the distance
covered and the geographical boundary;
“call attempts” means number of calls offered for network processing;
“Call Completion Ratio (CCR)” means the ratio of the number of
completed calls to the number of call attempts;
“completed call” means a call where an answer signal is received;
“cellular mobile telephone services” means services derived from a
Public Land mobile network;
“content service” means service offered for speech or other sound
test or images whether still or moving except where
transmitted in private communications;
“down-time” means the sum of all the time during reporting period
when the fault exists on the service;
“electronic communication service” means any service the purpose
or effect of which is to enable or facilitate electronic
communication;
“electronic communication services licensee” means an entity
engaged in the provision of electronic communication
services;
“fault” means a state where a network does not meet the service
specifications and some repair action is required;
“grade of service” means the ratio of lost calls to total call attempts
offered to a network during time consistence busy hour of
the day;
“licensee” means an entity licensed by the Authority to provide
communication services;
“handover” means the action of switching the call in progress from
one radio channel to another without disrupting the call;
“operating time” means the total operating time of a service in a
network during the reporting period;
“postal service” means any service by post;
“Public Switched Telephone Network” in its abbreviation “PSTN”
means a network set up and operated by basic service
licensees for the specified purpose of providing fixed
communication services between subscribers using telephone
sets or accessories;
4