iv
The right to personal dignity and respect of religious values and practices and
norms;
v
The right to obtain information related to the protection of consumer’s rights and
legitimate interests;
vi The right to join organizations, councils and committees engaged in consumer
protection;
vii The right to bring legal actions for any matter related to the violation of
consumer’s rights, or prejudice or restriction to such rights, with expeditious and
easy procedures at no cost;
viii The right to obtain a fair compensation for the prejudice caused to the Consumer
or the consumer’s money as a result or purchasing or using the products or
receipt of the services;
All of the foregoing shall be applied subject to the provisions of this Law and without
prejudice to the international treaties and conventions in force in Egypt.
Article 3
The manufacturer or the importer – as the case may be – shall place a label on the
commodities indicating the specifications required under the Egyptian standards, any
other law or the Executive Regulations to this Law. This label shall be written in the
Arabic language, in a legible and clear form and in a manner that achieves the purpose
of placing the label all made with reference to the nature of each commodity, the way
it is advertised, exhibited or offered for sale.
The service provider shall indicate in a clear manner the data concerning the service
being offered, including its price, specifications and characteristics.
Article 4
The data identifying the identity of the supplier shall be placed on all correspondence,
documents and other written instruments that the supplier issues in the course of
dealing or contracting with the consumer. The data shall also include electronic
materials and documents and identification data, particularly commercials registration
and trademarks (if any).
Article 5
Upon consumer’s request, the supplier shall be bound to give to the consumer an
invoice concerning the transaction or agreement related to the product, including in
particular the date of the transaction or agreement, the price, specifications, nature,
type, quantity and any other data of the product stipulated in the Executive
Regulations of this Law.
Article 6
Every supplier and advertiser shall provide the consumer with correct information
concerning the nature and characteristics of the product and avoid anything that would
create an incorrect or misleading impression to the Consumer or lead to the Consumer
falling into confusions or mistake.
The advertiser shall be relieved from any liability where the advertised information is
so technical that a regular advertiser would be unable to verify its correctness and
such information have been presented by the supplier.
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