Article 7
Within seven days from the date the supplier discovers or becomes aware of the
existence of a defect in a product, the supplier shall inform the Agency of this defect
and the potential prejudice that it may cause. If the defect is likely to harm the
consumer’s health or safety, the supplier shall immediately inform the Agency upon
discovering or becoming aware of such defect. The supplier shall also announce
stopping its production or dealing in it and warn the consumers not to use the product.
In such cases, and upon the consumer’s request, the supplier shall replace the product,
repair the defect or accept the returning of the product and pay back its price at no
additional cost.
If a dispute arises in the process of implementing the two preceding provisions, the
matter shall be referred to the Agency in order to issue a binding decision.
The Executive Regulations of this Law shall indicate the procedures for implementing
this Article.
Article 8
Without prejudice to any guarantees, legal or contractual conditions that are more
favourable to the consumer, the consumer shall be entitled – within fourteen days
from receiving the commodity – to exchange or return it and receive a refund without
any additional cost if it was defective or didn’t conform with the specifications or
purpose of use agreed upon. In such cases and pursuant to the consumer’s demand,
the supplier shall exchange the commodity or accept it back against a refund without
any additional cost.
In all cases, the suppliers shall be jointly liable in such matters.
If a dispute arises as to whether the defect exists or whether the commodity complies
with the standards or the purpose for which it is bought, the matter shall be referred to
the Agency for a binding decision.
Article 9
A service provider shall be bound to pay a refund or cover the diminution in the
service or provide it again to the consumer where a defect or fault appears as with
reference to the nature of the service, the contractual conditions and commercial
norms. Any dispute concerning breaches related to the service shall be referred to the
Agency for a binding decision.
Article 10
Any condition appearing in a contract, instrument, document or other similar item
concerning the agreement concluded with the consumer shall be null an void if it
relieves the supplier of the commodity or the service provider of any obligation under
this Law.
Article 11
Where sale is on instalments, prior to the conclusion of an agreement, the supplier
shall provide the following data to the consumer:
a) The entity providing the product by instalment;
b) The price of the product if paid totally in cash;
c) The term of the instalment;
d) The entire cost of sale;
e) The number and value of each instalment;
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