be licensed as subscription service provider or provide their services through a
subscription management service provider.
(3) The Commission may require licensee to offer subscription management
services to provide the following services on behalf of a multi-channel satellite
provider broadcasting from outside Kenya—
(a) subscription fee collection;
(b) marketing and sales;
(c) technical and installation support;
(d) operation of a national call centre;
(e) guarantees of quality of service and customer protection; and
(f) any other services as the Commission may require.
(4) A subscription management services provider shall not enter into contractual
arrangements with a foreign multi-channel satellite provider unless the foreign
multi-channel satellite provider has landing rights in Kenya.
(5) A subscription management services licensee shall be required to have
minimum local equity participation of twenty per centum.
15. Obligations for subscription broadcasting services licensees and subscription
management services.
(1) A person licensed to provide subscription broadcasting service or subscription
management services shall provide a subscriber with information, in writing,
relating to the—
(a) products and services offered;
(b) cost of subscription including installation and maintenance;
(c) options of programming service available;
(d) conditions under which the service is supplied;