service may place a request for an itemized bill, where the service is not issued as a
standard offer and accord each customer the option of receiving itemized bills on a
regular basis if the subscriber so wishes and upon payment of a reasonable charge.
21. Guidelines
(1) The Commission may issue guidelines for the implementation of these
Regulations, the guidelines may, among others, relate to—
(a) standard of conduct for service providers; and
(b) A licensee shall, where technically possible, forward any useful personal data
to the designated emergency services providers upon connecting emergency calls.
(c) Where there is doubt, the Commission shall determine the numbers that qualify
for toll free access under paragraph (a) and (b).
(d) Key performance indicators for both the sector and individual service
providers.
(2) The Commission may review the guidelines made under paragraph (1), to
ensure that the guidelines remain relevant and effective.
22. Monitoring sector performance.
The Commission shall monitor sector performance, conduct consumer satisfaction
surveys and publish its findings at least once in every two years.
23. Offences and penalties.
(1) A licensee who—
(a) fails to perform the measurement, reporting and record keeping tasks within the
required time;
(b) fails to reach a target for any of the parameters stipulated under these
Regulations;
(c) fails to submit, during a time specified by the Commission, information
requested by the Commission pursuant to these Regulations;
(d) submits or publishes false or misleading information about the quality of its
services;