20. Billing
(1) A licensee shall install a billing system that permits, upon request by a
customer, issuance of bills that identify the rates charged to the subscriber, the
number called, the duration of each call, the charge per call, applicable discounts
and the class of service and any other information as may be stimulated by the
Commission.
(2) The Commission may include in the billing requirements
information relating to—
(a) the name of licensee;
(b) the billing period covered by bill;
(c) change in licensee;
(d) disclosure of any rate or service charge, including those implemented within
the next billing cycle;
(e) a listing of the statement or payment due date;
(f) amount of charges debited to each billed account from the previous cycle;
(g) amount of payments made to each billed account segregated from late
payments;
(h) terms for late payment fees and termination of service;
(i) the licensee’s toll free number or numbers by which customers may make
inquiries about or dispute charges contained on the bill and the methodology used
to quantify charges;
(j) toll free number of the where customers may make inquiries or file complaints;
(k) rental charges; and
(l) any other information that the Commission may from time to time by require to
be included.
(3) A licensee shall put in place a mechanism through which a subscriber to its