(b) any person who has made a request which does not comply with the requirements under section 9(2). (2) Where a request is made to a public authority under section 9(1), for access to an official document, the public authority shall not refuse to comply with the request on the ground that the request does not comply with section 9(2), without first giving the applicant a reasonable opportunity to consult the public authority in order to make the request in a manner that does comply with that section. (3) Notwithstanding section 17, a public authority shall take reasonable steps to assist any person in the exercise of any other right under this Act. Time limit for determining requests 12. A public authority shall take all reasonable steps to enable an applicant to be notified of the decision on a request, including a decision for deferral of access under section 16, as soon as practicable, but in any case not later than 30 days after the day on which the request is made. Deletion of exempt information 13. A public authority shall give an applicant access to a copy of a document, after a decision is made not to grant a request for access to the document on the ground that it is an exempt document, where - Fees for access (a) it is practicable for the public authority to grant access to a copy of the document with such deletions as to make the copy not an exempt document; and (b) the applicant subsequently indicates, in writing, after being informed of the possible granting of access to the document with the deletions under paragraph (a), that he or she would wish to have access to such a copy. 14. (1) No fee shall be charged by a public authority for the making of a request for access to an official document. (2) Where access to an official document is to be given in the form of printed copies, or copies in some other form, such as on tape, disk, film or other material, the applicant shall pay the prescribed fee. 9