(3) Notwithstanding subsection (2), where a public authority (a) fails to comply with section 12, any access to an official document to which the applicant is entitled pursuant to his or her request shall be provided free of charge; or (b) fails to give an applicant access to an official document within seven working days of the payment of the relevant fee pursuant to section 6(c), the applicant shall, in addition to access to the official document requested, be entitled to a refund of the fee paid. (4) The fees payable by an applicant shall be commensurate with the cost incurred in making a document available to such applicant. Methods of access 15. (1) Where access to a document is granted to an applicant by a public authority under this Act, such access may be given by one or more of the following methods (a) a reasonable opportunity to inspect the document; (b) provision by the public authority of a copy of the document; (c) delivery by the public authority of a copy of the document in electronic form; (d) in the case of a document that is an article or thing from which sounds or visual images are capable of being reproduced, the making of arrangements for the person to hear or view those sounds or visual images; or (e) in the case of a document by which words are recorded in a manner in which they are capable of being reproduced in the form of sound or in which words are contained in the form of shorthand writing or in codified form, provision by the public authority of a written transcript of the words recorded or contained in the document. 10