(c)
(4)
51.
52.
the LTA may undertake any other appropriate action to protect the public
from harassing, offensive or illegal telecommunications in accordance with
this Act, including referring the matter to other appropriate authorities for
further action.
The LTA may issue an order to regulate or prohibit the use by any person, whether or
not that person is a service provider, of the telecommunications network of a service
provider to provide unsolicited telecommunications, to the extent that the LTA
considers it necessary to reduce or eliminate the nuisance caused by such
telecommunications.
Protection of Personal Information
(1)
A service provider shall be responsible for customer information and customer
communications in the custody or control of the service provider or its agents.
(2)
A service provider shall operate its telecommunications network with due regard for
the privacy of its customers. Except as permitted or required by law, or with the
consent of the person to whom the personal information relates, a service provider
shall not collect, use, maintain or disclose customer information or customer
communications for any purpose.
(3)
The purposes for which customer information is collected by a service provider shall
be identified at or before collection, and a service provider shall not, subject to this
Section, collect, use, maintain or disclose customer information for undisclosed
purposes.
(4)
Service providers shall ensure that customers’ information is accurate, complete and
up to date for the purposes for which it is to be used.
(5)
Service providers shall ensure that customer information and customer
communications are protected by security safeguards that are appropriate to their
sensitivity.
Access by Government Authorities
Nothing in this Act shall be interpreted to prohibit or infringe upon the rights of interested
Government authorities to access otherwise confidential information or communications
relating to a customer. Such access shall be made pursuant to Section 71 (1), (2) and in
accordance with the laws of Liberia.
53.
Customer Complaints
(1)
Service providers shall establish procedures to deal with complaints of customers
other than service providers. The procedures and any amendments thereto, shall be
subject to approval by the LTA. The procedures shall be published in a suitable
manner that is approved by the LTA.
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