(6)
49.
50.
(a)
the availability, price or quality of its telecommunications services or
equipment; or
(b)
the telecommunications services or equipment of another service provider.
For the purposes of Section 48 (5), a claim or suggestion is misleading if, at the time it
was made, the service provider knew or reasonably ought to have known that it was
false or misleading in any material respect or that it was reasonably likely to confuse
or mislead the person to whom it was made.
Confidentiality of Customer Information
(1)
A service provider shall not disclose information other than the customer’s name,
address and listed telephone number to anyone without the customer’s written consent,
unless disclosure is required or permitted pursuant to this Act or other applicable law.
(2)
Upon request, a customer may review a service provider’s records regarding the
customer’s service. Customers shall have the right to require that any customer
information contained in their records that they can demonstrate is incorrect, be
corrected or removed by the service provider.
(3)
All customer-specific information, and in particular billing-related information, shall
be retained by a service provider only for billing purposes and retained only for so
long as is permitted by rule or order made by the LTA, or as otherwise permitted by
the laws of Liberia.
Confidentiality of Customer Communications
(1)
Service providers shall take all reasonable steps to ensure the confidentiality of
customer communications.
(2)
Service providers shall not intercept, monitor, alter or modify the content of any
customer communication, except as provided for in Section 50 (3) or as otherwise
provided for in this Act.
(3)
For the purposes of tracing and locating a source of harassing, offensive or illegal
telecommunications, or as otherwise provided under the laws of Liberia:
(a)
the LTA or other duly authorized authority in Liberia may direct a service
provider to monitor telecommunications to and from a customer’s telephone
and the service provider shall comply with any such direction;
(b)
the service provider shall provide the LTA or other duly authorized authority
in Liberia the information resulting from its monitoring of the customer’s
telecommunications, including the telephone numbers or other electronic
identifiers that indicate the source of the harassing, offensive, or illegal
telecommunications and the time and dates of occurrence of such
telecommunications; and
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