(4) In its investigation, the Authority shall regulate
its own procedure, which procedure
(a) may, at its discretion, include the institution
of alternative dispute resolution processes
for the resolution of the complaints; and
(b) shall, as far as is reasonably possible, be
transparent, simple, inexpensive and con
ducive to a prompt and fair settlement of the
dispute, and shall afford all parties to the
dispute reasonable opportunity to make their
submissions and to produce any relevant
information.
(5) The Authority may decide not to initiate an
investigation in accordance with this section where
it is satisfied that other means of resolving the
dispute in a timely manner are available to the
parties or if legal proceedings in relation to the
dispute have been initiated by any party to the
dispute.
(6) The Authority in resolving any disputes referred
to it under this section, may issue directives to an
undertaking requiring that undertaking to comply
with any measure the Authority may specify for the
resolution of the dispute.
(7) The directives may, having regard to its
determination of the dispute and to all other
relevant matters, include an order to effect the
reimbursement of payments received or to make
compensation payments which may also include
the whole or part of the costs of any party relating
to the engagement of a legal practitioner and, or of
a technical adviser in relation to any submissions
relating to the dispute.
(8) The Authority shall make publicly available any
administrative procedures it may, from time to time,
establish in relation to the handling of any disputes
referred to it under this section.
(9) In issuing a decision under this section, the
Authority shall state the reasons on which it is
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