based, and shall, subject to such requirements of
commercial confidentiality as it may deem appro
priate, notify the parties to the dispute with a copy
of the decision.
(10) The Authority shall publish notice of a
decision given under this section and shall indicate
where copies of or information regarding the
decision may be obtained.
(11) The Authority shall
(a) establish procedures or guidelines for the
making, receipt and handling of complaints
of consumers regarding the conduct or
operation of licensees; and
(b) may, at its discretion, institute alternative
dispute resolution processes for the reso
lution of the complaints or disputes, pro
vided that the licensee’s dispute resolution
procedures shall first have been exhausted
by the consumer without resolution of the
complaint before presentation of the
complaint to the Authority.
PART XII – PROCESSING OF PERSONAL DATA
AND PROTECTION OF PRIVACY
Principles
137. (1) Information and communications service
providers shall be authorized to process the
personal data of end-users and subscribers, to the
extent required and necessary
(a) for their identification for the purpose of
drawing up contracts for information and
communications services;
(b) to define and amend the contents of these
contracts;
(c) to monitor contractual performance, billing
charges and fees as contracted; and
(d) for enforcing any related claims.
(2) Information
and
communications
service
135