complaints received during the period and the manner in which they were
addressed.
41. Approval of Complaints Handling Procedure
(1) every broadcaster shall, prior to the commencement of broadcasting services
submit its Complaints Handling Procedure to the Commission for approval.
(2) In the event that the Commission does not approve the complaints handling
procedure submitted under paragraph (1), in part or in whole—
(a) the Commission shall specify the remedial measures the broadcaster should
take in order to satisfy the Commission’s requirements; and
(b) the broadcaster shall within thirty days of being notified of the disapproval,
resubmit the revised complaints handling procedure for reconsideration by the
Commission:
Provided that in the interim, the Commission may require the broadcaster to handle
any complaints submitted during that period in accordance with the procedure
determined by the Commission.
(3) A broadcaster shall, after approval, publish its Complaints Handling Procedure
and avail it to any person who reasonably requests.
42. Escalating Complaints to the Commission.
(1) Where any person alleges that he has exhausted the broadcasters’ complaints
handling procedure and is not satisfied with the remedy offered or action taken, he
may appeal to the Commission and such appeal shall be dealt with in accordance
with the Dispute Resolution Regulations or such procedures as may be prescribed
by the Commission from time to time:
Provided that the Commission may, on its own motion, investigate a matter where
in its view a broadcaster has breached the provisions of the Act, Regulations or the
Programme Code.
(2) A broadcaster or the Commission shall not entertain a complaint or dispute
lodged pursuant to a broadcast after ninety days from the date when the material
complained of was broadcast;