Electronic and Postal Communications (Consumer Protection)
G.N. No. 427 (contd)
(c)
person on whose behalf it is made and the
precise purpose of the communication;
the communication gives out the breakdown
of the total cost of any product or service that
is the subject of the communication.
Complaints of
Broadcasting
Nature
8. Complaints of broadcasting nature shall be
reported to, and; considered and handled by the content
committee in accordance with the applicable rules and
procedures.
Consumer
billing,
charging,
collection and
credit
practices
9.-(1) A licensee shall be required to ensure that(a)
billing is accurate, timely and verifiable; and
(b)
records of a consumer's bill and related
charges are retained for a minimum period of
twelve months.
(2)
A licensee shall ensure that any billing
information consist of the following (a)
the consumer's billing name and address;
(b)
the licensee's current business name, address
and registered number;
(c)
a way of identifying the bill uniquely;
(d)
the billing period;
(e)
a description of the charges for which the
consumer is billed;
(f)
the total amount billed, applicable credits,
payments or discounts, and the net amount
payable by the consumer (or repayable by the
licensee);
(g)
the date on which the bill is issued;
(h)
the bill or refund payment due date;
(i)
methods of billing or refund payment;
(j)
methods of contact for complaints and billing
inquiries; and
(k)
any call charges applicable for complaints and
billing inquiry calls.
150