Electronic and Postal Communications (Consumer Protection)
G.N. No. 427 (contd)
information regarding the upgrade or
migration terms, including any changes in
service performance and any duly approved
fees or charges resulting from the upgrade or
migration;
(i)
any contractual warranty relating to products
supplied for use in connection with the
service, including how to obtain warranty
service if needed and where a copy of the
warranty is not provided with the products, the
licensee shall inform the consumer how to
obtain the same;
(2) The contract between licensee and consumers
shall contain the following information(a)
commencement date of the contract;
(b)
contract term;
(c)
manner and consequences of termination;
(d)
situations where early termination is possible;
(e)
amount or method of calculating any charges
payable upon early termination;
(f)
conditions and terms of renewal of the
contract, if applicable;
(g)
terms and conditions that may apply to refund
of any deposit including timing and any
deductions or charges applicable;
(h)
terms and conditions relating to situations that
may give rise to the interruption, withdrawal
or discontinuation of the service; and
(i)
terms and conditions relating to the delivery,
installation or activation of the service.
Protection of
consumer
information
6.-(1)A licensee may collect and maintain
information on individual consumers where it is reasonably
required for its business purposes.
(2) The collection and maintenance of information
on individual consumers shall be–
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