These employees shall have the right of access to all ledgers and documents at any
governmental or non-governmental entity. They shall also be entitled to obtain the
information and data that is necessary to inspect the cases referred to the Agency.
Article 22
The resolutions passed by the Agency in the process of implementing the provisions
of this Law shall be final. However, they may be challenged before the
Administrative Court.
The resolutions passed by the Agency shall not be subject to the provisions of Law
Number 7 of 2000 concerning the establishment of conciliation committees in some
disputes which the ministries and other public law entities are party to.
Article 23
Without prejudice to the functions of the associations established for consumer
protection under the law regulating civil society organizations, these associations shall
have the right to:
a) Bring legal actions related to consumers’ interests or intervene in them;
b) Carry out surveys and price and quality comparison and verify the correctness
of related data that indicate contents and notify the concerned entities of
violations in such regard;
c) Present information to the concerned governmental entities concerning the
problems related to the consumers’ rights and interests and present suggestions
for avoiding such problems;
d) Receive and verify the consumers’ complaints and work on avoiding the
causes;
e) Assist the consumers who have been prejudiced as a result of buying the
commodity or receiving the service in making complaints to the concerned
entities including the Consumer Protection Agency and undertake the
necessary legal measures to protect the consumers rights and interests;
f) Participate in spreading the culture of consumer rights and make the citizens
aware of their rights and establish the necessary databases to perform their
functions;
The consumer protection associations and the Special Union for these associations
shall be prohibited from receiving any donations, grants or financial aid from the
Suppliers or the Advertisers.
Article 24
Without prejudice to any more severe sanctions provided for under any law, and
without prejudice to the consumer’s right to compensation, the person who violates
Article 3, 4, 5, 6, 7, 8, 9, 11, 18, and the last paragraph of Article 23 hereof shall be
fined a sum of not less than five thousand to not more than one hundred thousand
Egyptian pounds. The value of the fine shall be doubled if the violation is repeated.
The person in charge of actual management of the violating legal entity shall be
subject to the same penalty if established that this person has been aware of the
violation and the breach of duties required by management has contributed in the
occurrence of the criminal offence.
The legal entity shall be jointly liable to pay the financial penalties and the
compensation if the violation has been committed by one of its workers in the name
or for the interest of such legal entity.
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