23No. 14
Consumer Protection
(d) a technology, good or service has been purchased under a given
warranty and within the warranty period a deficiency, poor quality or
defect covered by the warranty becomes evident; or
(e) a supplier or trader and the consumer have agreed that the
technology, 'goods or services subject to the agreement should meet
certain specifications but which the technology, good or service
supplied or rendered does not meet.
(4) A supplier or trader shall replace goods or return the excess money
paid, as the case may be, where
(a) after consideration of the permitted tolerance ranges, the
net contents of goods are lower than expected or the amount is
lower than what is indicated on the package or container; or
(b) the instrument used to measure the contents, quantity ,volume or
any other standard has been used to the detriment of the consumer or
beyond the tolerance ranges permitted in the type of measurement.
Supplier’s or
trader’s liability
33.-( I) The actions referred to in section 32 above may be brought
against any constituent of the distribution chain which sold such
technology, goods or services including manufacturer, wholesaler,
retailer or trader, all of whom may be severally or jointly liable.
(2) A consumer may cancel a contract, without prejudice to the
indemnities he is entitled to, where a supplier or trader of technology,
goods or services delays in complying with his obligations under a
contract.
(3) (a) Where goods repaired show defects related to the service
rendered and attributable to the supplier of the service, a consumer
shall be entitled, within sixty (60) days from receipt of the goods or
discovery of the defect, whichever is latter, to have it repaired without
additional cost within the shortest possible time and in any event
within fourteen (14) days; and
.
(b) this subsection shall not prejudice the consumer's right to proper
indemnity for damages.
'
(4) A supplier shall indemnify a consumer for injury or loss suffered
where goods or items under service for fitness, repair, cleaning or
otherwise suffers such detriment so as to diminish its value or render
it wholly or partly unfit for the ordinary or normal use it is intended
for.
Standards and
support service
34.-( I) The supplier or trader of technology, goods or services shall
supply or deliver technology, goods or services which shall offer the
services or satisfaction legiti'!1ately expected by the consumer.