24No. 14
Consumer Protection
(2) The technology, goods or services shall meet the minimum
requirements and relevant standards such as durability, usefulness,
safety and viability.
.
(3) The supplier or trader shall also give the consumer a manual in a
language understood by the consumer, receipt or any other document
showing the technical characteristics, application of the product or
technology, safety precautions relating to the operation or use thereof,
the price, and the guarantee period which shall be sufficiently long but
not less than six months.
(4) The supplier or trader shall, in transactions concerning products
for long use, provide maintenance, after sale services and guarantee or
warranty to the consumer. .
35.-(1) A supplier or trader of a technology, goods or services shall
provide consumers with true, sufficient, clear and timely information
on(a) goods including whether they are genetically modified or not;
and
(b) services offered, to enable consumers to make proper,
informed and reasonable choices.
Consumer
information on
standards
(2) A manufacturer or producer shall
(a) label all products in a manner that is legible, indelible and
where applicable in bold letters and in ordinarily understandable
language or dialect of a consumer; and
(b) label every genetically modified product.
(3) A manufacturer, producer, assembler or packer shall clearly
indicate his name, postal and physical address, the contents,
ingredients and the expiry date of the products in legible, distinct
characters and in a contrasting colour to the background colour.
(4) The supplier or trader of technology, goods or services shall
provide technology, goods or services that meet Malawi Standards.
36.-(1) A supplier or trader of technology, goods or services shall
provide a consumer with a contract, receipt, ticket, invoice, business
record or any other document that embodies or evidences the
transaction unless this requirement is expressly excluded by this Act
or any other written law.
(2) In the event that the technology, goods or services are not
delivered, supplied or performed upon the execution of the transaction
or upon the sale, the contract, receipt, ticket, invoice, business, record
or document shall indicate the date and place where delivery, supply
or performance is to take place and the consequences of any failure or
delay.
Supplier or trader to
provide the consumer
with receipt, invoice,
etc