949
provided that if the respondent requests that any hearing be closed to the public the statement
shall contain the basis for such request
(12) if expedited treatment has been requested. the Authority shall, within 7 days of receipt of the
respondent’s answer, notify the parties in writing whether expedited treatment has been authorized and
state the basis for the decision
(13) If expedited treatment
(a)
(b)
is authorized, the Authority shall, within 7 days of such authorization, notify the parties in
writing
(i)
that an oral hearing has been denied and state the basis for the Authority’s
decision; or
(ii)
if an oral hearing has been granted state the basis for the Authority’s decision
together with a notice of hearing indicating the date, time and any other particulars
for the hearing. The Notice of Hearing shall contain the Authority’s decision
regarding whether the hearing will be open to the public, and shall contain the
basis for such decision, If expedited treatment is authorized, the hearing shall be
set for the earliest practicable time but in no event more than 14 days from the date
of the Notice of Hearing; and
is not authorized the Authority shall promptly address the matters raised in the complaint.
PART 7
Subscriber Complaints
Subscriber Complaints
27. (1) The Authority may deal administratively with disputes between a telecommunication services
provider or operator and a subscriber or a class of subscribers including but without limitation to, those
relating to
(a)
allegations of undue discrimination by the telecommunication services provider or operator
in respect of charges or terms for the provision of a communications service; or
(b)
allegations of unauthorized charges levied by the telecommunication services provider or
operator on the subscriber or class of subscribers
(2) The Authority may investigate disputes after the subscriber or a class of subscribers has first made a
reasonable effort to resolve the complaint or claim through the approved complaints and claims handling
procedures provided by the telecommunication services provider or operator.
(3) Hearings and formal proceedings regarding fair trade matters shall be dealt with in accordance with rule
46.