11
Public telecommunications operators should promptly respond in not more than 15 days to a
request for connection to a public network from any natural person or organization and:
1° give estimated dates when this will be provided and when the public telephone service will
commence and;
2° inform the user that the user’s name has been placed on any waiting list for the connection
and;
3° provide the connection as soon as it is technically feasible and reasonably economic to do
so;
If a public telecommunications operator considers it is unreasonable to provide a connection
to a public telephone service, or a potential user, he refers the matter to the Regulatory Board
for a decision which is binding on both the operator and the potential user.
Public telecommunications operators give a written contract to every natural person and
organization which requests a public telephone service. The Regulatory Board, specifies the
matters which are, as a minimum, requirement contained in each contract.
Article 16
The Regulatory
Board must issue an enforcement notice requiring any public
telecommunications operator to amend any contract with a user if it believes that the contract
is not in accordance with the law.
Prior to issuing an enforcement notice, the Regulatory Board first seeks the views of the
public telecommunications operator which, if it agrees with the Regulatory Board’s views,
within 21 days of the date of original notification, informs the Regulatory Board and amends
its contracts with its users.
If the public telecommunications operator does not agree with the views expressed by the
Regulatory Board, it, within 21 days of the date of original notification, he must inform the
Regulatory Board, with written reasons. The Regulatory Board either reconsiders its
position or issues an enforcement notice within 15 days. The public telecommunications
operator may appeal to the court against the issue of an enforcement notice.
Article 17
Disconnection of telephone services due to non-payment of charges is done in accordance
with the agreement the user has with the public telecommunication operator.
Any user who has been unlawfully disconnected is entitled to apply to the Regulatory Board
which, if it verifies the user’s allegation, may issue an enforcement notice and require the
public telecommunications operator to pay compensation to the user in respect of the unlawful
disconnection. Any party which does not agree with the decision may refer the matter to the
court.