No. 12
Tanzania Communications Regulatory Authority
2003
33
(8) The Council shall prepare a budget and submit to the Minister for
approval before the end of each financial year for the following financial
year showing estimates of its receipts and expenditures for the following
financial year.
(9) At the Authority's request the Council shall commission any
person to assess and report on the extent to which the budget represents
a fair and reasonable projection of the income and expenditure of the
Council for the relevant year and shall submit that report to the Minister.
PART V111
COMPLAINTS AND DISPUTE RESOLUTION
COM-
plaints
40. - (1) This section shall apply to any complaint against a supplier
of regulated goods or services in relation to any matter connected with
the supply, possible supply or purported supply of the goods or services.
(2) Where a complaint is referred to or otherwise comes to the attention of the Authority and it appears to the Authority that(a) the complainant has an interest in the matter to which the
complaint relates, and
(b) the complaint is not frivolous or vexatious, the Authority shall
investigate the matter(3) Where it appears to the Authority at any time during or after its
investigation that the supplier has not considered the complaint, or has
not considered it adequately, the Authority may refer the complaint to
the supplier with a request that the supplier should consider or re-consider the complaint.
(4) The Authority may make representations to the supplier on
behalf of the complainant or to the complainant on behalf of the supplier
as the Authority sees fit.
(5) Subject to the provisions of this Act, if a complaint is not resolved
to the satisfaction of a complainant within sixty days after the Authority
first became obliged to investigate it, the complainant may by writing
signed by him request the Authority to refer the complaint to a Committee
of the Authority for decision.