BROADBAND INTERNET QUALITY OF SERVICES GUIDELINES
I.
INTRODUCTION
Rwanda Utilities Regulatory Agency was established, as per the law no 39/2001 of
13/09/2001, as an independent authority to administer the telecommunications
sector, promote transparency, protect free competition and provide inclusive
service, as well as protect user’s rights.
In exercise of powers conferred upon the regulatory board under the chapter 2,
article 3 section 9 of the presidential order no 04/01 of 15/03/2004 determining
specific duties of the regulatory board in telecommunications matters,
Rwanda Utilities Regulatory Agency (RURA) hereby makes the following
Guidelines:
II.
DEFINITION, SCOPE AND OBJECTIVES
2.1 Short title, extent and commencement
(1) These Guidelines shall be called as: ‘Broadband internet Quality of Service
Guidelines 2009 (Sept. of 2009).
(2) These Guidelines shall be applicable to all the Internet Service Providers,
Telecom Operators and other entities related to the subject.
(3) These Guidelines shall come into force with effect from 04 September 2009.
2.2 Scope
These Guidelines identify minimum quality of service standards, and associated
measurement, reporting and record keeping tasks.
2.3 Definitions
In these Guidelines, unless the context otherwise requires:
‘Agency’ means the Rwanda Utilities Regulatory Agency (RURA).
‘Basic Service’ means service derived from a Public Switched Telephone Network
(PSTN) or a Public Land Mobile Network (PLMN) as specified in the license.
‘Broadband’ is defined as “An always-on data connection that is able to support
interactive services including Internet access and has the capability of the
minimum download speed of 256 kilobits per second (kbps) to an individual
subscriber from the Internet node of the service provider intending to provide
Broadband service where multiple such individual Broadband connections are
Rwanda Utilities Regulatory Agency
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