ICT Policy Africa

Table of Contents
I. INTRODUCTION .......................................................................................................... 3
II. DEFINITION, SCOPE AND OBJECTIVES .............................................................. 3
2.1
Short title, extent and commencement ..................................................................... 3
2.2
Scope........................................................................................................................ 3
2.3
Definitions ............................................................................................................... 3
2.4
Objectives ................................................................................................................ 5
III.
QUALITY OF SERVICES (QOS) PARAMETERS .............................................. 5
3.1
Quality of Services Parameters ................................................................................ 5
3.2
Meaning Of the QoS Parameters & Measurement Methodology ............................ 7
3.3
Reporting Requirement ............................................................................................ 7
3.4
Registration of Demands for Broadband Connections ............................................ 7
3.5
Auditing ................................................................................................................... 8
3.6
Customer Perception of Service .............................................................................. 8
3.7
Broadband Connection Speed (download) .............................................................. 8
3.8
Review ..................................................................................................................... 8
3.9
Interpretation:........................................................................................................... 8

Rwanda Utilities Regulatory Agency

2