Electronic and Postal Communications (Mobile Number Portability)
G.N. No. 422 (contd)
(8) A licensee shall acquaint subscribers with information
on number portability including(a)
terms and conditions of porting;
(b)
impact of the subscriber’s decision to use number
portability; and
(c)
sources of, and accessibility to the information on
number portability.
(9) A mobile number portability shall not include porting
the Subscriber Identity Module (SIM), when porting, the recipient
operator shall issue the porting Mobile Subscriber with a new SIM
card.
(10) There shall be no limit to the number of times that a
subscriber can port his number between service providers:
Provided that, a subscriber shall only port once per month.
(11)
Any porting mobile subscriber using post-paid
services at the donor operator shall be capable of using pre-paid
services at the recipient operator and vice versa.
(12) A post-paid subscriber may only port his number if
he has a maximum of one pending bill cycle or no outstanding
payments.
(13) A pre-paid subscriber, who ports his number to a
different licensee, shall forfeit the remaining pre-paid balance in
his account.
(14) A recipient shall not be bound to pay any deposits or
outstanding payments which are due from the donor.
(15) A ported subscriber shall retain all previous services
available with the recipient operator including but not limited to
Voice, SMS and MMS.
Status of a
ported number
6.-(1) Once a subscriber terminates his service with the
last recipient operator the ported number shall immediately be
returned to the original operator.
(2) The original operator shall quarantine the number
from porting for a period of one month.
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