13. Code of commercial practice.
(1) A licensee shall submit to the Commission, within six months of being granted
a licence for approval, a commercial code of practice in the prescribed manner.
(2) Upon receiving the code submitted under paragraph (1), the Commission
may—
(a) approve the proposed code;
(b) approve the commercial code of practice with the recommendation that the
licensee makes alterations specified by the Commission;
(c) decline to approve the proposed code and direct that the licensee improves
specified areas or further develops the proposed code; or
(d) extend the period for the review of the proposed code.
(3) The commercial of practice shall include, among others, the licensee’s
complaints handling procedure, advertising policy, system of outage credit and the
emergency safety and assistance services and any other information as the
Commission may determine.
(4) A licensee shall deliver to each subscriber within three months of the
commencement of the service, the commercial code of practice as approved by the
Commission.
(5) The commercial code of practice shall not replace or reduce any benefit of price
assurance provided to the subscriber by the subscriber service contract; and shall(a) supplement the subscriber service contract and not reduce a subscriber’s
consumer rights; and
(b) be consistent with consumer protection laws.
14. Standard subscriber service Agreements.
(1) A licensee shall submit to the Commission, for approval, the standard
subscriber service agreement applicable to each service it offers to the public.
(2) Where a dispute arises between a consumer and a licensee on the interpretation
of the terms of a service agreement that had not been submitted to the Commission