7.22.2 Objectives
i.
To ensure that the consumer is adequately protected in respect of the quality
of ICT products and services within Nigeria; and
ii.
To ensure that the consumer has access to platforms that will facilitate
feedback to relevant Government institutions.
7.22.3 Strategies
The Government will:
i.
Ensure that consumer protection legislation is updated to reflect evolving
trends;
ii.
Strengthen the powers and capacity of the regulator to protect consumers;
iii.
Promote the implementation of Government interaction platforms and
processes;
iv.
Promote awareness campaigns that inform consumers about their rights; and
v.
Ensure measurement of Consumer satisfaction through the promotion and
publication of frequent consumer satisfaction surveys and fora.
7.23
ICT and the Civil Society
Civil society has an increasingly relevant role to play in Nigeria’s Socio economic
development. ICTs present opportunities to collate, evaluate and diffuse information
in pursuit of civil society’s goals.
7.23.1 Situation Analysis
ICTs represent powerful tools that can help civil society organizations to transform,
strengthen, and extend their operations. However, funding constraints, scarcity of
skills, and other factors currently prevent civil society organizations from maximizing
the potential of ICTs. Given their critical role in the society, Government should
urgently create policies and strategies that address these challenges.
7.23.2 Objectives
i.
To promote the responsible utilization of ICTs within Civil Society groups in
order to strengthen and extend their operations; and
ii.
To foster increased use of ICTs for interaction and collaboration between civil
society and government.
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