Electronic Transactions Act, 2008
Act 772
or services ordered are unavailable, the supplier shall immediately notify
the consumer of this fact and refund any payment within seven days after
the date of notification.
Grace period
49. (1) A consumer is entitled to cancel a transaction and any related
credit agreement for the supply
(a) of goods within fourteen days after the date of the receipt of
the goods, or
(b) of services within seven days after the date of the conclusion
of the agreement,
without reason and without penalty.
(2) The only charge that may be levied on the consumer is the direct
cost of returning the goods.
(3) This section shall not be construed to limit the rights of a consumer provided for in any other law.
(4) This section does not apply to an electronic transaction:
(a) for financial services, including but not limited to, investment
services, insurance and reinsurance operations, banking services and operations relating to dealings in securities;
(b) by way of an auction;
(c) for the supply of foodstuffs, beverages or other goods intended
for everyday consumption supplied to the home, residence
or workplace of the consumer;
(d) for services which began with the consumer’s consent before
the end of the seven-day grace period;
(e) where the price for the supply of goods or services is dependent on fluctuations in the financial markets and which cannot
be controlled by the supplier;
(f) where the goods
(i) are made to the consumer’s specification,
(ii) by reason of their nature cannot be returned, or
(iii) are perishable;
(g) where audio or video recordings or computer software were
unsealed by the consumer;
(h) for the sale of newspapers, periodicals, magazines and books;
(i) for the provision of gaming and lottery services; or
23