services, rates, terms, conditions and charges for such services and publish the
information within such periods as may be determined by the Commission.
(2) The Commission may from time to time publish information that may include,
among others, tariffs and statistical information, it considers useful to customers.
(3) Without prejudice to any other information that may be required by the
Commission, a service provider shall provide customers at the point of sale, where
applicable with—
(a) the name of the service provider;
(b) a toll free consumer service number;
(c) the activation fee or initiation fee, including deposit requirements;
(d) the monthly access fees or base charges tariff provisions for calculating charges
including, among others,(i) minimum charges, units, distances;
(ii) peak, and off peak rates;
(iii) night, weekends and holidays rates;
(iv) international call charges; and
(e) any additional or different prices, rates or unit values applicable, and additional
taxes or fees.
12. Outage credit system.
(1) A licensee shall, within six months from the date of the grant of the licence,
submit to the Commission a system of outage credits to be given to a subscriber,
which upon the Commission’s approval shall become part of the licensee’s
standard subscriber service agreement.
(2) A licensee shall not be responsible to subscribers for scheduled outages arising
in accordance with the terms and conditions of a licence, from an event or effect,
which in the Commission’s view was not reasonably foreseeable or preventable.