(c) make reasonable decisions in exercising their right of choice; and
(d) familiarize with and abide by any safety or security requirements pertaining to
the use of communications systems and services.
4. Safeguards.
(1) A service provider shall take appropriate technical and organizational measures
to safeguard the security of its services.
(2) Where there is a particular risk of a breach of the security of the network, a
licensee shall—
(a) inform the subscribers of the risk; and
(b) where the risk lies outside the scope of the measures that may be taken by the
licensee, of any possible remedies, including an indication of the likely costs
involved.
5. Customer care system.
(1) A licensee shall, within the period specified in its licence or by the
Commission, establish a customer care system within which customers can make
inquiries and complaints concerning its services in such format and containing
such details as may be required by the Commission within the time prescribed in
the licence or within a reasonable time after the grant of a licence, or as may be
specified by the Commission and be available upon commencement of provision of
service to the public.
(2) The Commission may from time to time publish guidelines relating to the
customer care systems that the licensee may establish.
6. Provision of services and sale if ICT terminal equipment.
(1) A vendor shall provide all pertinent information on the equipment it offers for
sale, including among others, the type-approval or type acceptance status and
whether or not such equipment is new or used, to prospective buyers in a clear and
unambiguous manner.
(2) A vendor shall honour all agreements entered into with a buyer, through the
sale of terminal equipment and shall ensure that such equipment is in proper