communications network, the provider of the
information and communications network services
shall refund to the user, the monthly rental for one
month or pay an equivalent reasonable refund.
(4) The refund obligation referred to in subsection
(3) does not, however, apply if the fault is caused
by
(a) a natural phenomenon or other force
majeure, and
if
the
provider of
information and communications network
services
demonstrates
that,
using
reasonable measures, it has not been
able to repair the fault within forty-eight
hours;
(b) neglect on the part of the user or
another person that
has used the
subscriber connection; or
(c) the poor operating condition of terminal
equipment or the wiring in the premises.
Removing
restrictions or
re-opening of
connections
129. (1) On the request of the user, the provider of
information and communications services shall
reopen a closed subscriber connection or remove
a restriction on use as soon as the restriction on
the use or closure of the subscriber connection is
no longer justified.
(2) A provider of an information and
communications service has the right to charge a
reasonable fee for reopening a subscriber
connection or removing a restriction on use.
Right to close
connections
130. (1) An information and communications
service operator has the right to close the
connection if the user has not paid a due bill in
spite of a reminder that has been sent no sooner
than fourteen days after the bill was due and
fourteen days after sending the reminder.
(2) On the request of the user, the provider of an
information and communications service shall,
without compensation, bar the use of a subscriber
126