nation, with immediate effect, of contract on a
public
communications
network
subscriber
connection or any other contract on receiving an
information and communications service if the
information and communications operator gives
notification that it is amending the agreement
terms.
(3) An information and communications service
operator shall notify the user of any change in the
contract terms and the content no later than one
month before the amended terms enter into force.
Dispute
resolution
127. (1) Information and communications service
operators shall establish and manage a dispute
resolution system, that is free of charge for the
users.
(2) Complaints shall be dealt with within a reason
able timeframe and decisions shall be made in an
objective and transparent way.
(3) Where disputes relate to billing, the operator
shall not disrupt the service provision to the user if
the user pays the non-disputed part of the payment
of the bill.
(4) Where a dispute is not resolved to the
satisfaction of the user or operator, it shall be
referred to the Authority.
Temporary
closure of
connections
128. (1) An information and communications
service operator may close or restrict the use of a
network subscriber connection temporarily without
the consent of the user if this is necessary for
network construction or maintenance work.
(2) An interruption shall be made in a way that
causes as little inconvenience to the user as
possible and shall be announced well in advance
wherever possible.
(3) If a subscriber connection is closed for more
than forty-eight hours in a calendar month for
reasons of network construction or maintenance
work or a fault in the information and
125