Kenya Subsidiary Legislation, 20 I 5

1004

(2) A telecommunications operator shall suspend and deactivate
a SIM-card of a subscriber who fails to comply with the provisions of
paragraph (1).

(3) The provisions of regulations 13 and 14 shall subject to
to any person who contravenes this

necessary modifications apply
regulation.

14. (l) A

shall suspend
telecommunications services of an unregistered subscriber, if the
telecommunications operator

unregistered subscriber fails to comply with these Regulations after
thirty days upon the commencement of these Regulations.

(2) A

telecommunications operator

unregistered subscribers

shall notify all

of its intention to

Suspension of
telecommunicatio
n services.

its

suspend the

telecommunication services if they do not comply with the provisions
of these Regulations within the period specified under paragraph (l).

(3)

A notice under paragraph (2) shall in the first instance, be

in the form of a personal notification from the telecommunications
operator to the subscriber and subsequent further notices may be in the

form

of(a)
(b)
(c)

an advertisement in a newspaper of national circulation;

an advertisement in an electronic medium that broadcasts
throughout the country; or

any other form as may be permitted

in writing by

the

Authority.

(4) A telecommunications operator shall reactivate a suspended
SIM-card where a subscriber complies with these Regulations.

(l) A

telecommunications operator shall deactivate
subscriber's SIM-card -

15.

a

(a) if telecommunications

services to the subscriber has been
suspended for a period of ninety days;

(b) upon request by a subscriber; or
(c) if the telecommunications operator or the Authority
establishes that the subscriber has provided false
information for registration.

(2) Notwithstanding paragraph 14 (1) (c), a person who
establishes that a subscriber has provided false information for
registration of a SIM-card shall lodge a complaint with the Authority
and request the Authority to deactivate the SIM-card.
(3) The Authority shall notify the telecommunications operator
of the complaint and the intended deactivation of the subscriber's SIMcard.

(4)Subject to paragraph (5),where a complaint has been made to
the Authority, a telecommunications operator shall give the subscriber
against whom a complaint has been lodged an opportunity to be heard
and to respond to the complaint made under paragraph (2) before
deactivating the SIM-card.

Deactivation of a
subscriber's SIM"
card.

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