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CAP. 411A
[Subsidiary]
Kenya Information and Communications
[Rev. 2011
(b) information about the standards relating to quality of serviceare
sufficient, comparable and accessible;
(c) communications infrastructure and services are compatible with
international standards;
(d) practices increasing the user satisfaction and decreasing
usercomplaints are encouraged;
(e) discrimination, relating to the quality of the service offered,
between similar users is avoided; and
(f) special needs of disabled users are also considered when developing
quality of service parameters.
Quality of service
standards.
15. The quality of service standards under these Regulations may be
determined based on—
(a) parameters, defining the applicable quality of service measurements
for specific services;
(b) methods of measuring service performance against predetermined
parameters;
(c) measurable service characteristics of parameters determined by
the Commission; and
(d) any applicable targets for parameters identified by the Commission
from time to time.
Measurement,
reporting and record
keeping.
16. (1) The Commission shall, from time to time, publish a notice in the
Gazette prescribing quality of service parameters that licensee are to measure
and report on to it.
(2) The notice published under paragraph (1) shall specify measurement
and reporting intervals for quality of service parameters prescribed by the
Commission.
(3) A licensee shall, for each parameter prescribed by the Commission
under paragraph (1)—
(a) take measurements using the method specified for the parameter;
(b) compile, summarize and submit the measurements to the
Commission, in the prescribed format and within the specified
period;
(c) submit any additional information required by the Commission,
including details of the times, places and other particulars of the
measurements, as the Commission mayfrom time to time direct;
and