APPENDIX 1- KEY PERFORMANCE INDICATORS
Appendix 1 includes two tables, namely table 1 and table2. Table 1 illustrates all KPIs for both voice
3G Data and SMS services provided via Cellular mobile networks by Telecom Operators. On the other
side, table 2 illustrates all KPIs for the voice service provided by Telecom Operators via Fixed
networks.
Table 1: Cellular Mobile Networks Voice and SMS Services
S/N
PERFORMANCE INDICATORS
THRESHOLD
AVERAGED OVER
A PERIOD OF:
VOICE SERVICE
1.
Call Setup Success Rate (CSSR)
2.
Call set up time (CST)
≥95 %
One quarter
≤ 9 sec in ≥ 90% of the cases (20132014)
One quarter
≤ 9 sec in ≥ 95% of the cases (from
2015)
3.
≤2%
One quarter
For ≥92% of cases ≥3 using MOS,
PESQ or POLQA algorithms
One quarter
Call Drop Rate (CDR)
4.
Speech Quality (MOS)
5.
Service coverage Area
signal level)
(Out-door
≥ -95 dBm
The percentage of area to be covered
shall depend on each operator business
plan
One quarter
SMS SERVICE
6.
SMS service accessibility
7.
SMS end-to-end delivery time
≥ 99%
One quarter
5 seconds, for≥99% of the cases.
Conditions: The receiving mobile
equipment should be ON, have
coverage and the storage capacity is
not FULL
One quarter
Regulations for Quality of Service of Cellular Mobile and Fixed Networks Services (Voice ,SMS and 3G Data Services )
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