PREAMBLE
The Regulatory Board of RURA;
Pursuant to Law N° 44/2001 of 30 November 2001 governing Telecommunications, especially in
Articles 9 and 22;
Pursuant to Law N° 39/2001 of 13 September 2001 establishing the Rwanda Utilities Regulatory
Agency, especially in Article 48;
Given the Presidential Order No 04/01 of 15/03/2004 determining specific duties of the Regulatory
Board in Telecommunications matters, especially in Article 3;
Having reviewed the current Quality of service of cellular mobile and fixed networks services in
Rwanda;
Recognizing the importance of improving the Quality of service from cellular mobile and fixed
networks services and the potentialimpact of these services on internal and international market
access for all users;
AFTER its deliberations in its meeting of...........................................................................
HEREBY issues the following regulations for “Quality of Service of Cellular Mobile and Fixed
Networks Services”.
ARTICLE 1: PURPOSE OF THESE REGULATIONS
These regulations determine the quality of service of cellular mobile and fixed networks services in
Rwanda.
ARTICLE 2: DEFINITIONS OF TERMS
In these regulations, unless the context otherwise requires, thefollowing terms shall be defined as
follows:
a) CELL: is the radio frequency coverage area of a site in radio access network which is part
of a cellular mobile telephone network and In case it is an Omni-site, it is synonymous with
the site; and at a sectored site, it is synonymous with the sector;
b) CELLULAR MOBILE NETWORK SERVICE: is the service derived from a public land
mobile network;
c) CONSUMER: is any natural person or legal entity using a telecommunications network
and/or service;
d) FIXED NETWORK SERVICE: covers collection, carriage, transmission and delivery of
voice or non-voice messages over licensee’s Public Switched Telephone Network in licensed
service area and includes provision of all types of services except those requiring a separate
license;
Regulations for Quality of Service of Cellular Mobile and Fixed Networks Services (Voice ,SMS and 3G Data Services )
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