ICT Policy Africa

TABLE OF CONTENTS
PREAMBLE ............................................................................................................................................ 3
ARTICLE 1: PURPOSE OF THESE REGULATIONS.......................................................................... 3
ARTICLE 2: DEFINITIONS OF TERMS .............................................................................................. 3
ARTICLE 3: SCOPE OF THESE REGULATIONS ............................................................................... 5
ARTICLE 4: OBJECTIVES OF THESE REGULATIONS.................................................................... 5
ARTICLE 4: MEASUREMENTS, .......................................................................................................... 5
ARTICLE 5: REPORTING AND RECORDING .............. ERROR! BOOKMARK NOT DEFINED.
ARTICLE 6: PUBLICATION OF MEASUREMENT RESULTS ......................................................... 6
ARTICLE 7: AUDIT .............................................................................................................................. 7
ARTICLE 8: INVESTIGATION OF THE QUALITY OF SERVICE ................................................... 7
ARTICLE 9: REPEALING PROVISIONS ............................................................................................. 7
ARTICLE 10: COMMENCEMENT ....................................................................................................... 7
APPENDIX 1- KEY PERFORMANCE INDICATORS......................................................................... 9
APPENDIX 2- MEASUREMENT METHODS .................................................................................... 11

Regulations for Quality of Service of Cellular Mobile and Fixed Networks Services (Voice, SMS and 3G Data)

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