(c)
maintenance of a log of consumer
complaints.
(3)
All licensees shall file with the Commission
within sixty days after the grant of a licence their complaint
handling procedures.
Universal
service obligation.
83.(1) The Commission shall from time to time provide
targets to facilitate the achievement of universal service
obligation.
(2) In providing targets for the fulfillment of universal
service obligations by postal licensees, the Commission shall
have regard to(a)
measurable quantity and quality of
service standards for postal services in
relation to customer satisfaction;
(b)
speed, reliability and security of the
service; and
(c)
accessibility to and affordability of
universal postal services.
(3) The provision of universal postal services shall
be the responsibility of the public postal licensee;
Provided that the Commission may require any licensee
for unreserved postal services to provide any or all universal
postal services.
(4)
In providing universal postal service
obligations, the Commission may require the public postal
picensee to provide
such services in accordance with
standards as may be prescribed by the Commission from time
to time.
(5)
The public postal licensee shall produce at least
bi-annually directories of private letter boxes and bags and
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