Commission that such charges are justifiable due to any
statutory obligation or other objectively verifiable criteria.
(4)
The Commission shall, at least thirty (30) days
before approving any tariffs, give notice to customers in the
Gazette and in such manner as the Commission may consider
necessary-
Unreserved
postal services
fees and
operations
(a)
specifying the name and particulars of the
licensee or class of licensees providing the
postal service to which the tariffs relate;
(b)
stating the reasons for the proposed review of
the tariffs and setting out the proposed tariffs;
(c)
specifying the time
within which
representations or objections may be made to
the Commission on the proposed reviews;
(d)
informing the customers of the new tariffs at
least fourteen (14) days before implementation.
81. (1) All licensees of unreserved postal services shall
operate at least one physical address which shall be registered
with the Commission and any change of such registered office
shall be notified to the Commission within a period of
fourteen (14) days of such change.
(2) Subject to the Act, these Regulations and licences,
the Commission shall have the power to categorise postal
licensees and to prescribe fees payable to the Commission by
such licensees.
Consumer
complaint
procedures.
82. (1) All licensees shall provide a mechanism
through which consumers may lodge complaints concerning
the services given by such licensee.
(2)
Not withstanding the generality of paragraph
(1), the procedures for lodging complaints shall provide for (a)
notification to customers of the right to
complain;
(b)
availability of complaint form or any
other written method for raising
complaints;
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