16.2 Policy Objectives ................................................................................................................... 37 16.2.1 16.3 17 Strategies ...................................................................................................................... 38 Establishment of ICT Centres of Excellence .......................................................................... 39 KNOWLEDGE ECONOMY (TECHNOLOGY, RESEARCH AND INNOVATION IN ICT) ..................... 39 17.1 Introduction .......................................................................................................................... 39 17.2 Electronic Commerce ............................................................................................................ 39 17.3 ICT Trade & Export ................................................................................................................ 39 17.4 E-Services .............................................................................................................................. 40 17.4.1 E-Health Services........................................................................................................... 40 17.4.2 E-Agriculture ................................................................................................................. 40 17.5 Fiscal Measures ..................................................................................................................... 41 17.6 Research and Development .................................................................................................. 41 18 NEW INNOVATIONS AND SERVICES IN ICT ............................................................................... 42 18.1 Introduction .......................................................................................................................... 42 18.2 Internet of Things (IoT) and M2M Communications ............................................................ 42 18.2.1 18.3 Policy objectives ............................................................................................................ 42 Big Data ................................................................................................................................. 42 18.3.1 Policy objectives ............................................................................................................ 43 18.3.2 Strategies ...................................................................................................................... 43 18.4 Over the Top Services (OTTs) and Net Neutrality ................................................................. 43 Introduction .................................................................................................................................. 43 18.5 Policy Objectives ................................................................................................................... 44 18.6 Mobile Money ....................................................................................................................... 44 18.6.1 Policy Objectives ........................................................................................................... 45 18.6.2 Policy Challenges ........................................................................................................... 45 19 E-GOVERNMENT ....................................................................................................................... 45 19.1 Introduction .......................................................................................................................... 45 19.2 E-Government Applications: ................................................................................................. 46 20 E-ENVIRONMENT ...................................................................................................................... 46 21 EQUITY PARTICIPATION ............................................................................................................ 46 22 REGIONAL INTEGRATION .......................................................................................................... 47 23 POLICY, LEGAL AND REGULATORY FRAMEWORK ..................................................................... 47 23.1 Introduction .......................................................................................................................... 47 23.2 Institutional Arrangements ................................................................................................... 47 6