ARTICLE 4: EMERGENCY SHORT CODES The emergency short codes shall have three (3) digits. The emergency services are as follows: (1) (2) (3) (4) (5) Human life protection; Security assistance; Child helpline ; fire-fighting; and Other emergency services which may be determined from time to time by the Regulatory Authority. These short codes shall be assigned and accessed free of charge and the same number must be used across all the networks for the same service. ARTICLE 5: OPERATORS INTERNAL NETWORK CODES Block of short codes of 4 digits and of 3 digits for Unstructured Supplementary Services Data (USSD codes) shall be allocated to the licensed telecom operators on request for the provision of various services, promotions and value added services. The block of short codes allocated in respect to paragraph one (1) of this provision shall be managed by the telecom operators for their in-bound services. The telecom operators shall be free to choose the short codes within the allocated range but they shall not assign any of the short codes in the allocated range without a prior approval of Rwanda Utilities Regulatory Authority (RURA). ARTICLE 6: CROSS-NETWORK CODES The Cross-network codes refer under these regulations to the block of four (4) digits and three (3) digits for Unstructured Supplementary Services Data (USSD) that RURA allocates to eligible entities upon successful submission of a complete application. The Cross-network code may be used for non-commercial services or commercial services. ARTICLE 7: SHORT CODE FOR COMMERCIAL AND NON-COMMERCIAL SERVICES The short code for non-commercial services shall be used for the purpose of providing utility information or customer care services to the public by any government or private entity. The charges to end users should not go beyond the standard rate applied by telecom operators. Page 3 of 7