Annex 3: The minimum postal service standards Type of Network Connection USO Obligation Letters(local) Delivery standard at least 90% at least 65% Posted and for delivery within the same urban area:  Posted before noon (1200 hrs) J(same day delivery)  Posted after noon (1200 hrs) J+1 at 90% Posted before noon in urban areas for delivery within other urban J+3 at 90 % areas. Posted after noon in urban areas for delivery within other urban J+ 4 at 90% areas. Posted before noon in urban areas for delivery in rural areas. J+ 5 at 90 % Posted after noon in urban areas for delivery in rural J+6 at 90 % Posted before noon in rural areas for delivery in other rural areas. J+ 7 at 90 % Posted after noon in rural areas for delivery in other rural areas. J+8 at 90 % Letters (International) Same as local upon clearance at Airport Private letter boxes/bags Provision of letter boxes/bags on application  Urban areas  Rural areas Replacement of private box/bag lock consequent upon loss of keys Two(2) weeks Two(2) weeks Two(2) days NOTE: 1. Urban areas: Refers to all major towns including district headquarters in Rwanda. 2. Rural Areas: Refers to all other centers except major towns. 3. J: The day of posting. Signed Eng. Coletha U. RUHAMYA Chairperson of the Regulatory Board 26 | 2 6