a) Ensure that postal or courier services are achieved to the highest level of efficiency nationwide in the provision of the services and are responsive to customer and community needs; b) Develop new Information and Communication Technologies; c) Set internal standards that take into account postal or courier security, speed and reliability of mail; d) Contribute to the safety and security of their place of operation and the national territory; e) Comply and implement the national policy regarding the environmental protection; f) Comply with the implementation of the national policy regarding land use planning; g) Provide competitive postal or courier services in compliance with the terms and conditions of their respective licenses; h) Provide other additional services and products as required by market and financial perspective. i) Any other matters as may be determined by Authorised organs. Article 26: Powers and limitations of licensee Subject to this provision, a licensee shall have right to enter in any premises of his customer and residential houses to collect and to deliver postal or courier packets. A licensee shall be subject to and shall comply with such general directions containing in the contract concluded between the two parties. Article 27: Compensation to Customers A customer shall have the right to compensation in case a postal or courier article is lost or misplaced within the operator’s network or system. The Authority requires an applicant to produce a compensation plan in regard of international postal or courier conventions. CHAPTER III : RESERVED POSTAL SERVICES AND MANAGEMENT OF THE UNDELIVERABLE ARTICLES Article 28: Reserved Postal services The competent authority shall determine the list of reserved postal services provided by the operator in charge of the universal postal services. 16 | 2 6