(e)
(f)
(g)
(h)
(i)
(j)
(k)
require both public and private entities that render services to the public to provide
information and services in accessible and usable formats for persons with disabilities;
Require content producers for distribution and public consumption in Kenya to produce such
content in accessible format such as audio description, audio subtitles, captions and signing
for access to persons with disabilities.
ensure that websites of government departments and agencies comply with international
web accessibility standards and are accessible for persons with disabilities
provide incentives to providers of accessible technology solutions including software,
hardware and applications
take such measures that will lessen the burden of acquisition of accessible technologies and
associated gadgets by PWDs through fiscal means such as tax exemptions, subsidization,
funding acquisitions, etc.
ensuring that licensed ICT service providers offer special tariff plans or discounted rates for
persons with disabilities
Ensure that licensed providers of telecommunications services make available services and
supporting technologies for persons with disabilities including emergency services, accessible
public phones and relay services to enable persons with speech, hearing and seeing disabilities
communicate with the rest of society.
14 Consumer Protection
The Government will:
(a) Facilitate the protection of citizens at all levels through the development of relevant
legislation and government policies. In addition, a series of policy measures will be prioritized
to establish self-adaptive regulatory mechanisms in order to build a secure and reliable cyber
space;
(b) Develop and participate in cross sector and cross-border initiatives to further foster
international cooperation and policy implementation; of consumer protection initiatives;
(c) Recognise consumer rights and interests, which include but are not limited to: access to
publically available information and services over the Internet, quality of service, consumer
choice of ICT services, privacy, safety and security,; and intellectual property rights.
(d) Support multinational cooperation and harmonization of regulations and initiatives are
required in order to deal effectively with cross-border phenomena such as issues related to
content and services;
(e) Collaborate and cooperate with regional entities to deal with cross-national matters.
(f) Encourage the development of Codes of Practice for service providers, including OTTs, to
ensure that content, promotion and operation of services comply with all necessary consumer
protection conditions;
(g) Support the drawing up transparent rules on the terms and conditions for concluding
contracts online, the form of such contracts as well as the related procedures;
(h) Encourage the drawing up of complaints handling procedures that specifically encourage
consumers to first seek redress with service providers and increase service providers’
awareness of consumer needs, rights and responsibilities;
(i) Take measures to ensure consumers including people with disabilities have easy and reliable
access to ICT services;
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